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Terms and conditions of use

General information

Starnia v / Michael Koefoed-Hansen
VAT: DK 37 33 55 33
Krostræde 5, 1 th
2770 Kastrup
Denmark
Email: info@starnia.dk
Established: 2016

Payment

It is possible to pay by bank transfer (only Danish customers), as well as Credit Card and PayPal. There is no fee for payment with Credit Card and PayPal.

Delivery

The product is sent as a package with Bring, DAO, GLS and PostNord, or one of their partner. We ship to Denmark (excl. Faroe Islands and Greenland), Belgium, Finland (excl. Åland), France, Netherlands, Luxembourg, Norway, Britain, Sweden, Germany and Austria.

Ordered stock items are usually sent the first business day following receipt of payment. During holiday periods this can take up to 2 weeks. Add in 1-6 business days as Bring, DAO, GLS and PostNord uses to send the package, as well as any customs clearance.

Customers outside Denmark, must pay any duties, taxes, VAT, etc. as their homeland may direct the product / package.

Shipping Rates

For packages up to 4 Kg. For heavier packages contact info@starnia.dk

< 1 Kg < 4 Kg
Austria - GLS 123,75 kr. 148,75 kr.
Belgien - GLS 111,25 kr. 136,25 kr.
Britain - GLS 118,75 kr. 131,25 kr.
Denmark - DAO Pakkeshop 33,00 kr. 43,00 kr.
Denmark - Bring Pakkeshop 41,25 kr. 45,00 kr.
Denmark - Bring Aftenlevering til privat (17-22) 115,00 kr. 118,75 kr.
Denmark - GLS Pakkeshop 42,50 kr. 46,25 kr.
Denmark - GLS home delivery 66,25 kr. 70,00 kr.
Denmark - PostNord MyPack Collect 48,75 kr. 61,25 kr.
Denmark - PostNord MyPack Home 72,50 kr. 85,00 kr.
Finland - Bring 111,25 kr. 123,75 kr.
Finland - GLS 123,75 kr. 148,75 kr.
Finland - PostNord MyPack Collect 146,25 kr. 208,75 kr.
France - GLS 123,75 kr. 148,75 kr.
Germany - DPD Classic 125,00 kr. 201,25 kr.
Germany - GLS 106,25 kr. 118,75 kr.
Luxembourg - GLS 161,25 kr. 198,75 kr.
Netherlands - GLS 111,25 kr. 136,25 kr.
Norway - PostNord MyPack Collect 291,00 kr. 341,00 kr.
Sweden - Bring 86,25 kr. 93,75 kr.
Sweden - PostNord MyPack Collect 87,50 kr. 93,75 kr.

If you regret your purchase (withdrawal)  

You have 14 days to cancel when you shop with us.

The withdrawal period will expire 14 days after the day you;

a) receive your goods

b) get the last good physical possession, when it comes to an agreement on several items that have been ordered in one order and delivered separately

You must, within 14 days of receipt notify us that you want to cancel your purchase. The notice must be given by info@starnia.dk. In your message, make us clearly aware that you want to use your right of withdrawal.

You can not undo by simply reject the goods without giving us clear communication on this.

Return

You must send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You have to bear the direct cost of returning the goods.

In return, you are responsible for that goods are packed safely in.

You bear the risk from the time of delivery of the goods.

Grading, when you send it back

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is tested in addition to what is described above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.

In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use.

Refund of the purchase amount

If you regret your purchase, you get of course the amount you have paid us back. In case of an impairment that you are liable to be deducted from the purchase amount.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the.

If you regret your purchase, the item must be sent to:

Starnia v/Michael Koefoed-Hansen

Krostraede 5, 1 th

2770 Kastrup

Denmark

What should I send back?

You must attach a copy of the order confirmation.

Note We do not receive packages sent by COD (Cash on delivery).

If there is something wrong with the item (warranty)

Sale of Goods Act shortage rules apply to purchases.

When you shop at www.starnia.dk you have the 24-month warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product or other injurious behavior.

How soon should I advertise?

You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after the defect is discovered, the claim is always timely.

We will refund reasonable freight costs

If the complaint is justified we will refund your (reasonable) shipping costs.

Product should be sent to:

Starnia v/Michael Koefoed-Hansen

Krostraede 5, 1 th

2770 Kastrup

Denmark

We need the following information when sending items to us

When you return the product, please state what the problem is, as detailed as possible.

Note We do not receive packages sent by COD (Cash on delivery).

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

What do we do with your personal information (Privacy Policy)

For you to enter into an agreement with us, we need the following information:

Name

Address

Phone number

Email address

We record of your personal information for the purpose of delivering goods to you.

Personal information registered with Starnia v / Michael Koefoed-Hansen and kept for five years, after which the data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

The director of Starnia v/Michael Koefoed-Hansen has access to the information recorded about you.

The controller on www.starnia.dk is Michael Koefoed-Hansen.

We do not store customer data encrypted.

We do not transmit customer data encrypted.

Information provided to www.starnia.dk are not transmitted or sold in any way to third parties and we will not record any sensitive personal information.

As registered with Starnia v / Michael Koefoed-Hansen, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to Starnia v/Michael Koefoed-Hansen via email info@starnia.dk.

Appeals

If you have a complaint about your purchase, please contact customer service via e-mail info@starnia.dk.

A complaint about a product or service purchased from us may be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to Center for Klageløsning via www.forbrug.dk.

European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. The filing of a complaint enter our e-mail address info@starnia.dk.

Revised March 31 2017